Account deletion

Delete your DoEmploy Payroll account

You can request permanent deletion of a DoEmploy Payroll & Attendance account and the data associated with it by contacting our support team. This page applies to the global payroll app identified on Google Play as com.doemploy.domy.

How to submit the request

1. 1

   Email the support team

   Send an email to [email protected] with the subject “DoEmploy Payroll account deletion request”.

2. 2

   Use the account email address

   Send the request from the email address connected to the DoEmploy Payroll account. If that is no longer possible, include the account email address and explain why you cannot access it.

3. 3

   Complete verification

   We may ask for limited additional information to confirm that you own or administer the account. Do not email passwords, identity documents or full payment-card information unless we specifically explain a secure and necessary verification method.

4. 4

   Receive confirmation

   We will confirm when the request has been verified and when the active account data has been deleted or de-identified.

What is deleted

Deletion normally covers data associated with the account, including:

• account profile and contact information;
• employer, company and employee records held in the account;
• attendance, shift, leave and payroll inputs;
• generated pay stubs, payroll reports and uploaded documents; and
• account preferences and active authentication records.

Information that may be retained

Limited information may be retained where reasonably necessary for a legal obligation, accounting, fraud prevention, security, enforcement of agreements or the resolution of a dispute. Residual encrypted copies may also remain temporarily in backups until those backups rotate out under the standard retention schedule. Retained information is isolated from ordinary product use and removed when the reason for retention ends.

Aggregated or de-identified statistics that can no longer reasonably be connected to an individual may be retained.

Important before deletion

• Export or save any payroll and employment records you are legally required to keep. Account deletion cannot be undone.
• If you administer a shared workspace, deletion may affect invited employees and other records in that workspace. We may confirm the scope with you first.
• Deleting the app from a device does not delete the account.
• Account deletion does not cancel an Apple App Store or Google Play subscription. Cancel the subscription separately in the store where it was purchased.

Need help?

Email [email protected] and identify the product as “DoEmploy Payroll & Attendance”.